Central Florida based Service Management Options, Inc. (SMO), is a consulting and services organization specializing in ITIL(R) (Information Technology Infrastructure Library) Best Practices for IT Service Management. SMO is particularly capable of scaling IT Service Management processes and practices for smaller, growing companies seeking to practice professional IT operations methodologies which position their IT organization as a growth enabling business function. SMO as well provides IT Service Management architecture and consulting services to large, multinational corporations.
SMO associates have achieved both ISEB ITSM Master certification and ISO/IEC 20000 Organizational IT Service Management Spec certification; bring extensive experience in real world IT management and implementation of ITIL(R) IT Best Practice function and process architecture. Please click the link below for more information.
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management
- Financial Management for IT Services
- Security Management
- Application Management
- ISO/IEC 20000 Organizational IT Service Management Spec Certified